Contact information

Customer Service

What currency are the prices?
If you’re located in the United States, the prices displayed are US dollars (USD). If you’re located in Canada, the prices displayed are in Canadian dollars (CDN). Outside of Canada & the United States, prices displayed are Canadian dollars (CDN).

How can I pay for my order?
PleasureTrunk accepts Visa, Visa Debit, Master Card, AMEX & Discover through our partners at PayPal, Stripe or Apple Pay. The completion of your transaction is seamless, with 100% secure, encrypted communication.

How long does my order take to be processed?
With the exception of Persian Palm products, most orders are packaged the same day and ship that afternoon or within 24 hours depending on the time of the order. Orders placed on Friday afternoons or over the weekend are processed within 24 hours and shipped on Monday.

What if I can’t find what I’m looking for?
If you can’t find what you’re looking for please contact us. We carry many new and bestselling Luxury products but can always locate older ones if needed.

What hours are Live Chat agents available?
For inquiries related to order status or support, our Customer Service Team members are only available during regular business hours Monday through Friday. For questions about products, our Product Experts are generally available seven days a week between 7:30am and 9:00pm.