Refund policy

Refund & Returns Policy

For hygiene and safety reasons, we cannot accept returns or exchanges on intimate products once they have shipped. All sales are final.

Defective or damaged items

If your item arrives defective, damaged or not as ordered, email sales@nnlgroup.co within 14 days of delivery. Include your order number and a photo or short video of the issue. Once we confirm the problem, we'll send a replacement or issue a refund to your original payment method. You won't need to send the item back unless we ask.

Order changes and cancellations

You can cancel an order before it ships by emailing us. Once it has shipped, we can't cancel it.

Lost or wrong items

If your order is lost in transit or you received the wrong item, contact us within 14 days of the expected delivery date and we'll make it right.

Discreet billing and packaging

All orders ship in plain packaging, and your statement shows a neutral billing name.

Contact

Pleasure Trunk · 2416315 Alberta Ltd., 6D - 7398 Yonge St, Unit #592, Thornhill ON L4J 8J2 · sales@nnlgroup.co