Shipping policy

Shipping

Where do you ship to?
At this time, we only ship within the United States and Canada, including Hawaii, Puerto Rico & Alaska.

I'm in the USA; How much does shipping cost?
Flat rate shipping across the United States at $14.99. However if you want your toys quicker, we can ship it 2-3 business days for $19.99 via USPS Priority Mail.

I'm in the Canada; How much does shipping cost?
Flat rate shipping to Canada at $21.95 USD. Note for larger orders (over 5lbs, we will contact you with a custom rate).

When will my purchase arrive?
Here at PleasureTrunk we often ship the same day or the next day. Orders placed over the weekend won’t ship until the next business day (including express and overnight orders). Most often packages arrive within a day or two, but could take up to ten business days to ship. Certain items may take longer, (such as custom made orders). Please contact us if you’re curious about a particular product.

I ordered multiple items, will they all arrive in 1 package?
PleasureTrunk ships most orders in one package. That said, on occasion items come in separate packages to ensure timely delivery but you won’t be charged twice for shipping.

What if a package is refused at my door?
Items that are refused or sent back are subject to a 20% re-stocking fee. Please double check the address when placing your order.

Where is my package shipped from?
We have warehouses in Canada and the United States, we try and ship your package from the country it’s being delivered to. From time to time if an item is out of stock in one country, it will be shipped from the other. Please contact us if you would like to know about a specific item.

Will I be charged duty if my package crosses the border?
The customer is responsible if duty is incurred. Most items don’t cross the border; please contact us if you are curious about the item(s) you’re purchasing.